Terms of Service, Platform Policies & Governance

"Platform" means the VOCOOS website, mobile applications, and all associated services.

"VOCOOS Parties" means the Company and, where applicable, its founders, promoters, shareholders, directors, officers, employees, contractors, affiliates, agents, representatives, licensors and service providers.

"Professional" means an individual using the Platform to seek jobs, offer beauty/wellness services, apply for Brand Deals, or enrol in or provide Courses.

"Employer" means a person or entity posting Jobs on the Platform.

"Brand" means a person or entity offering a Campaign under the Brand Deals feature.

"Course Provider" means a person or entity offering a Course, and "Course Buyer" means a person enrolling in a Course.

"Content" means any text, image, video, audio, document or other material uploaded, posted or transmitted through the Platform by a User.

"Subscription" means a paid plan purchased by an Employer, Brand or Course Provider for access to post Jobs, Campaigns or Courses, or for other paid features designated by VOCOOS from time to time.

VOCOOS operates a technology platform that allows Professionals, Employers, Brands and Course Providers in the beauty and wellness industry to discover one another, communicate, post and apply for opportunities, offer and take Courses, and engage in Brand collaborations.

VOCOOS is a technology intermediary only. Except where VOCOOS expressly identifies itself as the direct provider of a specific paid feature, VOCOOS is not, and shall not be deemed to be, an employer, recruitment or staffing agency, brand, influencer, talent manager, trainer, education provider, accreditation body, salon, beauty or wellness service provider, healthcare provider, or financial intermediary. VOCOOS does not employ, engage, supervise or control any Professional, Employer, Brand or Course Provider.

Phase 1 commercial model. As of the Effective Date, VOCOOS operates on a subscription basis: Employers, Brands and Course Providers may purchase a paid Subscription for the ability to post Jobs, Brand Deal Campaigns and/or Courses and to access related Platform features. Except where expressly stated otherwise in writing, VOCOOS does not collect, hold, route or disburse any payment made between an Employer and a candidate, a Brand and a Professional/creator, or a Course Provider and a Course Buyer. Any compensation, salary, campaign fee, commission, barter, course fee or other consideration agreed between Users is agreed and settled directly between those Users, entirely outside the Platform and at their own risk. VOCOOS reserves the right to introduce facilitated payment features for some or all categories in the future, in which case this section and the Payments section below will be updated and re-notified to Users before such features go live.

Minimum age. The Platform is available to individuals aged 16 years and above. Users below the age of 18 ("Minor Users") may only use the Platform with the verifiable consent and direct supervision of a parent or legal guardian, who must accept these Terms on the Minor User's behalf and remain responsible for the Minor User's activity, representations and any consequences of their use of the Platform. VOCOOS may request evidence of such consent and may suspend a Minor User's account pending verification. Employers, Brands and Course Providers must independently comply with applicable child-labour, apprenticeship and education laws when engaging with Minor Users, and VOCOOS bears no responsibility for their failure to do so.

By registering, you represent and warrant that you: (a) meet the age requirement above, or are a parent/guardian consenting on behalf of a Minor User; (b) have not previously been suspended or removed from the Platform; (c) will provide true, accurate, current and complete information and keep it updated; (d) will not maintain more than one account per category without VOCOOS's written permission; and (e) have full power and authority to accept these Terms and that doing so does not violate any other agreement to which you are a party.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify VOCOOS immediately at [security@vocoos.com] if you suspect any unauthorised access to, or compromise of, your account. VOCOOS may disable any account or credential at its reasonable discretion where it believes these Terms have been breached.

Accounts are personal and non-transferable. You may not sell, rent, transfer, sublicense, or share your account or login credentials with any other person or entity, and you may not operate an account on behalf of an undisclosed third party. VOCOOS may suspend or terminate an account used in violation of this paragraph.

The Platform supports multiple account types, each subject to these Terms and any product-specific terms VOCOOS publishes for that category (including a separate Employer/Job-Posting Terms, Brand Deal Terms, and Course Provider/Course Buyer Terms). Where a conflict arises between these Terms and a product-specific terms document, the product-specific terms shall prevail for that specific transaction or feature.

Each account type is responsible for the accuracy of its own profile, listings, credentials, portfolio and claims. VOCOOS does not independently verify every representation made by Users except to the limited extent described in the Verification section below.

Employer / job-poster obligations

By posting a Job, an Employer represents and warrants that it is authorised to post the listing; the job information (including compensation, location and employment type) is accurate and not deliberately misleading; the qualification requirements are legitimate and lawful; the listing does not impose any unlawfully discriminatory requirement; the job is genuine; and the Employer will comply with all applicable labour, wage, safety and employment laws.

Prohibited job-related conduct

Posting fake, fraudulent, or non-existent jobs or recruitment drives

Phishing, advance-fee scams, or pyramid schemes disguised as jobs

Misleading salary or commission claims

Impersonating an employer, brand, salon or organisation

Requesting passwords, OTPs, bank credentials, or upfront payment as a condition of employment

Collecting candidate data beyond what is reasonably required for the role

Posting discriminatory or unlawful listings

Charging candidates a recruitment fee except where legally permitted and transparently disclosed in advance

Candidate protection and Employer protection

VOCOOS does not guarantee employment, an interview, selection, a particular salary, promotion, continued employment, or any specific workplace condition or employer conduct. Equally, VOCOOS does not guarantee, and an Employer is not responsible for, the accuracy of a candidate's stated qualifications, experience or representations, or for a candidate's misconduct or fraud. Each User is solely responsible for verifying the other party and for its own representations; VOCOOS is not a party to, and bears no responsibility for, the resulting employment relationship.

Job-application data

When a Professional applies to a Job, information such as their resume, employment history, education, qualifications, portfolio, contact details, salary expectations and application responses may be shared with the relevant Employer (and, where applicable, a recruitment partner engaged by that Employer) for the purpose of evaluating that application. Employers must not use application data for any purpose unrelated to that hiring decision, must not retain it longer than necessary, and must not contact candidates outside the Platform for unrelated purposes without consent. See the Privacy Policy for further detail on retention and a Professional's rights over their application data.

"Brand" means the business offering a Campaign. "Creator" means the Professional participating in a Campaign. "Campaign" means a specific collaboration arranged between a Brand and a Creator. "Deliverables" means the posts, reels, stories, videos, appearances, tutorials, reviews or other content agreed as part of a Campaign. "Compensation" means the cash, product, service, commission, barter or other consideration agreed between the Brand and the Creator for a Campaign.

Payment model (Phase 1). VOCOOS's role in Brand Deals under the current subscription model is limited to enabling discovery, communication and posting of Campaigns for Brands that hold an active Subscription. Compensation for a Campaign is negotiated and paid directly between the Brand and the Creator, entirely outside the Platform. VOCOOS does not collect, escrow, guarantee or disburse Campaign Compensation, and is not a party to the Campaign agreement between the Brand and the Creator.

Brand responsibilities

Legality of the product or service being promoted

Accuracy of campaign claims

Timely payment of agreed Compensation to the Creator

Honouring agreed Deliverables and campaign instructions

Obtaining necessary intellectual-property permissions for material it supplies

Product safety and required regulatory disclosures

Creator responsibilities

Truthful representation of their profile, reach and experience

Compliance with agreed campaign requirements and deadlines

Making required advertising/sponsorship disclosures under applicable law (e.g., #ad, #sponsored)

Originality of content and ownership of rights needed to grant any licence to the Brand

Not making claims about the Brand's product/service that the Brand has not authorised

VOCOOS does not guarantee Campaign payment, Campaign success, engagement, reach, sales, follower growth, brand reputation, or Creator performance. Disputes over Compensation, Deliverables or conduct in a Campaign are between the Brand and the Creator; see the User-to-User Disputes section below.

The Platform may host Courses created directly by VOCOOS ("VOCOOS Courses") and Courses created by independent Course Providers ("Third-Party Courses"). Unless expressly stated otherwise, a listing is a Third-Party Course.

For Third-Party Courses, VOCOOS does not guarantee the instructor's credentials, any accreditation or certification claim, course quality, course outcomes, employment, income, placement, or business success arising from the Course. The Course Provider is solely responsible for the accuracy of its own claims, credentials and certificates, and for delivering the Course as advertised.

Access, use and protection of Course content

The Course access period, device limits and any download or offline-access rules will be as stated on the Course listing

Account sharing, unauthorised recording, screen-capture, copying or redistribution of Course content is prohibited

Certificates issued reflect completion of the Course as defined by the Course Provider and do not constitute a VOCOOS or third-party accreditation unless expressly stated

The Course Provider is responsible for its own refund, cancellation, exam/assignment and instructor-replacement policies, which must be disclosed on the Course listing before purchase

The Platform may host content, listings and Courses relating to hair treatments, skin care, nails, makeup, cosmetics, wellness, salon procedures, products, tools and techniques. Such content is provided for general informational and professional-networking purposes only and does not constitute medical, dermatological, cosmetological or other professional advice. VOCOOS does not represent educational or promotional content on the Platform as medical advice. Any decision to diagnose, treat, or recommend a specific procedure or product for an individual belongs to an appropriately qualified and licensed professional consulted directly by that individual, not to VOCOOS or to general content on the Platform.

Users offering or receiving beauty and wellness services arranged through the Platform are responsible for their own compliance with applicable professional licensing, hygiene, sanitation, chemical-handling, patch-testing, allergy-disclosure, equipment-safety and client-safety requirements, and for following manufacturer product labels and instructions for any product or tool used in a service. Professionals and salons must independently satisfy themselves as to a client's known allergies or contraindications before performing any treatment; VOCOOS plays no role in and assumes no responsibility for the performance of any such service.

If VOCOOS later introduces dermatology, clinical, injectable, laser or other medically-adjacent services, this section and the Disclaimer must be reviewed separately before launch, as such categories carry materially different regulatory and liability exposure.

Without limiting any other provision of these Terms, VOCOOS makes no guarantee of: employment, interview, selection, salary, promotion or continued employment; income, business volume, or client acquisition; Brand Deal availability, payment, or performance; Course outcomes, certification recognition, or resulting employment or income; or the accuracy, completeness, conduct, solvency or good faith of any other User.

Employers, Brands and Course Providers must not themselves advertise or represent any guaranteed income, guaranteed job placement, guaranteed campaign result, or guaranteed business outcome in their own Job, Campaign or Course listings, unless the claim is independently substantiated, lawful, and expressly permitted by VOCOOS in writing. VOCOOS may remove or restrict any listing that makes an unsubstantiated guarantee of this kind.

You retain ownership of the Content you upload. By uploading Content to the Platform, you grant VOCOOS a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, display, distribute, adapt for technical formatting purposes, and use such Content solely to operate, provide, promote and improve the Platform. This licence survives for so long as reasonably necessary in respect of Content that remains published, cached, backed up, or that VOCOOS must retain for legal, regulatory or dispute-resolution purposes, even after you delete your account.

You represent and warrant that you own or have all rights and consents necessary to upload, display and licence the Content, and that it does not infringe any third party's rights or violate any law.

Client photographs and before/after images

By uploading any photograph, video or likeness of a client (including before/after images), you represent and warrant that you have obtained all permissions and consents required from that individual to upload, display and use the image or video on the Platform, and you agree to indemnify VOCOOS against any claim arising from your failure to do so.

You must not include another person's private or personal information (such as a client's contact details, address, financial information, or health/medical information) in a portfolio, listing, review, or other public-facing Content without that person's explicit consent. VOCOOS may remove Content that violates this paragraph.

Reviews must reflect a genuine experience. The following are prohibited: fake or undisclosed-paid reviews, competitor sabotage, threats or extortion in exchange for a review change, revenge reviews, fabricated experiences, defamatory content, and any form of review manipulation. VOCOOS may moderate, hide or remove reviews that violate this section or applicable law, without obligation to do so and without liability for reviews it has not removed.

A User who believes a review about them is false, fabricated, or otherwise violates this section may report it through the Platform's reporting tool. VOCOOS will assess a reported review against this section and applicable law and will communicate the outcome to the reporting User, but is not obliged to remove a review that does not violate this section or the law.

VOCOOS may offer a "Verified" status for certain Professionals, salons, Brands or Course Providers. Verification indicates only that certain information was reviewed in accordance with VOCOOS's applicable verification process at a point in time; it does not constitute a guarantee, endorsement, or warranty by VOCOOS of that User's competence, conduct, solvency, or good faith, and VOCOOS may remove verified status at any time at its discretion.

Verified status is granted for a limited period and is subject to periodic re-verification. VOCOOS may require a User to re-submit supporting information to retain verified status and may suspend or withdraw verified status if a User fails to do so, or if information supporting the original verification is found to be inaccurate or out of date.

In addition to the category-specific prohibitions above, you agree not to: use the Platform for any unlawful purpose; upload viruses, malware or harmful code; post defamatory, obscene, harassing or menacing material; interfere with or damage the Platform's operation; infringe any person's rights; attempt unauthorised access to any part of the Platform; engage in identity fraud, impersonation, phishing, or requests for OTPs/passwords/financial credentials; or use automated means (scraping, bots) to access the Platform without written permission.

VOCOOS maintains reporting mechanisms for suspected fraud, scams, fake listings, fake reviews, harassment and other misconduct, accessible from job, profile, brand, course, content and message pages. VOCOOS may investigate reports, preserve evidence, and cooperate with law enforcement where legally required.

VOCOOS may, at its reasonable discretion and without liability, remove or restrict Content or listings, restrict messaging, suspend or terminate accounts, disable Jobs, Campaigns or Courses, request additional verification, investigate suspected fraud, and preserve evidence, where it believes these Terms, applicable law, or the rights of others have been violated.

These Terms remain effective until terminated by you or VOCOOS. You may terminate by closing your account through the Platform. VOCOOS may terminate or suspend your access at any time, with or without notice, for breach of these Terms, repeat infringement, suspected fraud, or legal/regulatory reasons, without liability to you. Amounts already paid for a Subscription or other paid feature are non-refundable, except for the limited 50% per-module refund described in the Subscriptions, Fees, Taxes and Refunds section below (which does not apply where an account is terminated for a breach of these Terms). Provisions that by their nature should survive termination (including intellectual property, payment obligations, indemnification, limitation of liability, dispute resolution, and content licences over already-published material) will survive.

Certain features (including posting Jobs, Brand Deal Campaigns and Courses) require an active, paid Subscription. Fees, billing cycles, and applicable taxes (including GST) will be displayed at the point of purchase and are payable in Indian Rupees unless stated otherwise. VOCOOS may change Subscription fees prospectively by posting the revised pricing on the Platform; changes apply to renewals after the change takes effect.

As a general rule, Subscription fees paid to VOCOOS are non-refundable. As a limited exception, the following conditional partial refund applies separately to each Subscription module (Jobs Post, Brand Deals Post, and Course Offer):

Limited 50% refund — conditions

You must cancel the specific module within seven (7) days of the date you purchased that module;

You must not have used, activated, or posted any listing (Job, Brand Deal Campaign, or Course) under that module at any point during those 7 days;

If both conditions are met, VOCOOS will refund 50% of the Subscription fee paid for that module only.

No refund — partial or full — is available once the 7-day window has elapsed; once the module has been used, activated, or a listing has been posted under it (regardless of outcome); on renewal fees for an existing Subscription; or where the account is suspended or terminated for a breach of these Terms. This limited exception is calculated and applied separately for each module and does not accumulate across modules. It applies unless a refund is otherwise mandatorily required by applicable Indian consumer-protection law, or VOCOOS expressly agrees otherwise in writing for a specific product. VOCOOS may revise the eligibility conditions or percentage for this limited refund by updating these Terms in accordance with the Changes to These Terms section; the version in effect on your date of purchase governs that purchase.

Payments are processed through third-party payment gateways. VOCOOS does not store your card, UPI or bank credentials; such information is handled directly by the payment processor under its own security standards and privacy policy.

VOCOOS is not automatically a party to, and is not automatically responsible for, disputes between: an Employer and a candidate; a Brand and a Creator; a Course Provider and a Course Buyer; a salon and a Professional; or any buyer and seller of services arranged through the Platform. Users must resolve such disputes directly between themselves. VOCOOS may, at its discretion, assist with information relevant to a dispute (e.g., for fraud investigation) but is under no obligation to mediate, arbitrate or otherwise become involved. Nothing in this section overrides any obligation VOCOOS has under applicable law.

VOCOOS and its licensors exclusively own all rights, title and interest in the Platform, including its source code, user interface, design, database, algorithms, matching and search systems, graphics, videos, text, documentation, and the trademarks "VOCOOS" and associated logos, taglines and product names. Except for the limited licence to use the Platform for its intended purpose, no right, title or licence is granted to you in respect of any of the foregoing. Unauthorised copying, reproduction, reverse engineering, or commercial use of the Platform or its content is strictly prohibited and may result in termination of your account and legal action.

The Platform may display advertisements, sponsored content, affiliate links, Brand Deal listings and VOCOOS-owned promotions. Sponsored or paid placements will be reasonably identified as such where required by applicable law. VOCOOS does not endorse, and is not responsible for the accuracy, legality, quality or safety of, any third-party advertised goods, services or linked websites (including payment processors, social networks, external course platforms, and external application systems). Access to third-party sites and services is at your own risk and governed by their own terms and privacy policies.

Where VOCOOS earns compensation for a referral or affiliate link, this will be disclosed in accordance with applicable advertising-disclosure requirements.

The Platform may use automated or SI-assisted tools for job/candidate matching, recommendations, content moderation, or profile ranking. Such recommendations are informational only, may be inaccurate or incomplete, and do not guarantee any outcome, including a successful job match, Campaign, or Course result. VOCOOS aims to apply appropriate human review and complaint handling for significant automated decisions, but does not guarantee the absence of error or bias in automated processes.

By using the Platform, you consent to receive communications from VOCOOS electronically, including by email, SMS, WhatsApp, push notification, or in-app notice. You agree that all agreements, notices, disclosures and other communications that VOCOOS provides to you electronically satisfy any legal requirement that such communications be in writing. VOCOOS may send you service-related communications (such as account, security, application-status, and transaction notices) as a necessary part of providing the Platform; these cannot be turned off while you retain an account. Marketing communications are separate and optional, and you may opt out of them at any time as described in the Privacy Policy.

The Platform, its content, and all services made available through it are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, VOCOOS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation, except as otherwise expressly stated in the VOCOOS Disclaimer, which forms part of these Terms.

You agree to defend, indemnify and hold harmless the VOCOOS Parties from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Platform; (b) your Content, business, employment relationship, Job listing, Brand Campaign, or Course; (c) your violation of these Terms or applicable law; (d) your violation or infringement of any third party's rights, including intellectual property or privacy rights; (e) any fraudulent, illegal or unauthorised activity by you; or (f) any claim that your Content or conduct caused damage to a third party. This indemnity survives termination of your account.

To the maximum extent permitted by applicable law, in no event shall the VOCOOS Parties be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, goodwill, reputation, data, or business opportunity, arising out of or relating to your use of, or inability to use, the Platform, any User's conduct or Content, or any transaction or relationship formed as a result of using the Platform — whether based on contract, tort, statute, or any other legal theory, and even if VOCOOS has been advised of the possibility of such damages.

Subject to applicable law that cannot be excluded or limited, VOCOOS's aggregate liability to you for all claims arising out of or relating to the Platform or these Terms shall not exceed the total Subscription fees actually paid by you to VOCOOS in the twelve (12) months preceding the event giving rise to the claim, or [INR ______], whichever is lower. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited under Indian law.

The liability cap amount, and the enforceability of this clause against consumers, must be confirmed with Indian counsel before publication.

VOCOOS shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, government action, internet or telecommunications outages, cloud-provider or payment-gateway outages, cyber-incidents, strikes, or other infrastructure failures.

These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms. VOCOOS makes no representation that the Platform is appropriate or available for use in locations outside India; Users accessing the Platform from other jurisdictions do so on their own initiative and are responsible for compliance with local law.

Confirm with counsel whether an arbitration clause (e.g., under the Arbitration and Conciliation Act, 1996) should be added before the Mumbai-courts clause, and whether jurisdiction should be exclusive or non-exclusive given the consumer base.

In accordance with applicable Indian law, VOCOOS has appointed a Grievance Officer to address complaints regarding the Platform:

Grievance Officer: [NAME] Email: [grievance@vocoos.com] Address: Mumbai, Maharashtra, Bharat (India) [FULL ADDRESS TO BE ADDED]

Complaints will be acknowledged and, where possible, resolved within the timelines prescribed under applicable law.

VOCOOS may amend these Terms at any time. Material changes will be notified by posting the updated Terms on the Platform with a revised "Last Updated" date, and, where required by law or where the change is significant, by additional notice (e.g., email or in-app notice). Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be replaced by a valid provision that most closely reflects its intent, and the remaining provisions will continue in full force.

Waiver

No failure or delay by VOCOOS in exercising any right under these Terms operates as a waiver of that right.

Assignment

You may not assign these Terms without VOCOOS's written consent. VOCOOS may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets, without your consent.

Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, and any applicable product-specific terms, constitute the entire agreement between you and VOCOOS regarding the Platform.

No Agency

Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between you and VOCOOS.

Questions about these Terms may be directed to:

Email: [legal@vocoos.com] Support: [support@vocoos.com] Address: Mumbai, Maharashtra, Bharat (India) [FULL ADDRESS TO BE ADDED]

You may post a Job only if you are authorised to recruit on behalf of the organisation named in the listing, hold an active Subscription that includes Job-posting access, and can lawfully offer the employment, apprenticeship, or engagement described. You must complete Employer verification steps requested by VOCOOS (such as confirming your organisation's registration details or a work email at the organisation's domain) before a listing is published, where VOCOOS requires this.

Accurate job title, description, and responsibilities

Genuine and accurate compensation range or structure

Accurate work location and employment type (full-time, part-time, contract, apprenticeship, freelance)

Legitimate, lawful and non-discriminatory qualification and eligibility requirements

Accurate identification of your organisation (or, where you are a recruiter, clear disclosure that you are recruiting on behalf of a named or unnamed principal, consistent with applicable law)

VOCOOS may request supporting information or evidence for any of the above before or after publication, and may edit formatting for consistency without altering your substantive representations.

Posting a Job that does not genuinely exist or that is a pretext for another purpose (e.g., data harvesting, MLM/pyramid recruitment)

Charging or attempting to charge a candidate any fee as a condition of being considered, interviewed, or hired, except where legally permitted and transparently disclosed in the listing before application

Requesting a candidate's OTP, password, or bank/card credentials at any stage of recruitment

Misrepresenting compensation, benefits, location, or employment type

Imposing an unlawfully discriminatory requirement

Collecting candidate data beyond what is reasonably required to evaluate the application for the specific role

Using candidate contact information obtained through the Platform for any purpose unrelated to that specific hiring process, or sharing it with a third party not involved in that hiring process, without the candidate's consent

Application data (resume, employment history, education, qualifications, portfolio, contact details, salary expectations, and application responses) shared with you through the Platform must be used solely to evaluate that application, retained no longer than reasonably necessary for that purpose and any legally required record-keeping, and protected with reasonable security measures. You must honour a candidate's request to withdraw an application, and must not contact a candidate outside the Platform for unrelated marketing or solicitation purposes without their separate consent. See the VOCOOS Privacy Policy for further detail.

VOCOOS does not guarantee the number, quality, or suitability of applicants to your Job listing, or that any candidate's stated qualifications, experience, or representations are accurate. You are responsible for independently verifying a candidate before making a hiring decision. VOCOOS is not responsible for a candidate's misconduct, fraud, or failure to perform, and is not a party to the resulting employment or engagement relationship.

A Job listing remains visible for the period included in your Subscription plan or as otherwise stated at posting. You may edit or close a listing at any time through your account. VOCOOS may remove, suspend, or request edits to a listing that it reasonably believes violates these Job Terms, the Master Terms of Use, or applicable law, without liability to you, and without any obligation to refund fees paid for that listing except as set out in the Master Terms of Use's Subscriptions, Fees, Taxes and Refunds section.

Job-posting access is provided under your Subscription plan as described at checkout. Fees, taxes, and the limited refund exception are governed by the Subscriptions, Fees, Taxes and Refunds section of the Master Terms of Use.

In addition to the indemnity in the Master Terms of Use, you agree to indemnify the VOCOOS Parties against claims arising from your Job listing, your recruitment process, your hiring decisions, and your compliance (or non-compliance) with applicable labour, wage, safety, immigration and employment law.

Under VOCOOS's current (Phase 1) subscription model, VOCOOS's role is limited to enabling a Brand with an active Subscription to publish a Campaign and communicate with interested Creators. VOCOOS does not collect, escrow, guarantee, or disburse Compensation, and is not a party to the agreement between the Brand and the Creator. All Campaign terms — including Deliverables, Compensation, timing, and usage rights — must be agreed directly and explicitly between the Brand and the Creator before work begins, ideally in writing (e.g., via the Platform's messaging or an attached agreement), and are enforced between the Brand and Creator alone, not by VOCOOS.

Accurately describe the Campaign, product/service, Deliverables, timeline, and Compensation before inviting or accepting a Creator

Hold all rights and permissions needed for materials (images, logos, product information, scripts) supplied to the Creator

Ensure the product or service is legal to sell/promote and complies with applicable safety and labelling requirements

Pay agreed Compensation to the Creator in accordance with the agreed timeline

Not request content, claims, or endorsements that are false, misleading, or unlawful

Comply with applicable advertising and consumer-protection law for the Campaign

Represent your reach, audience, and experience truthfully

Deliver agreed Deliverables by the agreed deadline and in line with agreed instructions

Make required sponsorship/advertising disclosures (e.g., #ad, #sponsored) in line with applicable law

Ensure Deliverables are original or that you hold the rights needed to grant the Brand the licence agreed for the Campaign

Not make claims about the Brand's product or service beyond what the Brand has approved

Unless the Brand and Creator agree otherwise in writing, the Creator retains ownership of the Deliverables they create, and grants the Brand a licence to use the Deliverables only for the specific purpose, duration, territory, and media (organic post, paid/boosted media, whitelisting, or other) expressly agreed for that Campaign. A Brand must not use a Deliverable beyond the agreed scope (for example, continuing to run a Deliverable as a paid advertisement after the agreed period, or in a territory not agreed) without the Creator's further consent and, where relevant, further Compensation. Confidentiality of unreleased Campaign material and the publication/embargo date are matters for the Brand and Creator to agree directly.

Cancellation rights, notice periods, and consequences of non-performance (for example, a Creator missing a deadline or a Brand cancelling after work has begun) are matters for the Brand and Creator to agree directly, ideally before the Campaign begins. VOCOOS is not responsible for enforcing, mediating or compensating either party for a cancellation or non-performance, consistent with the User-to-User Disputes section of the Master Terms of Use.

VOCOOS does not guarantee Campaign availability, a Creator's or Brand's performance, Compensation payment, engagement, reach, sales, or follower growth resulting from a Campaign.

Each party is responsible for its own tax obligations (including GST, income tax, and TDS where applicable) arising from Compensation paid or received under a Campaign. VOCOOS does not withhold or remit tax on Campaign Compensation, as it does not process this payment.

In addition to the indemnity in the Master Terms of Use, a Brand agrees to indemnify the VOCOOS Parties against claims arising from its product/service, campaign claims, and payment obligations to a Creator; a Creator agrees to indemnify the VOCOOS Parties against claims arising from their Deliverables, disclosures, and representations made in connection with a Campaign.

VOCOOS has appointed a Grievance Officer responsible for receiving and addressing complaints under this Policy:

Grievance Officer: [NAME] Designation: [DESIGNATION] Email: [grievance@vocoos.com] Address: Mumbai, Maharashtra, Bharat (India) [FULL ADDRESS TO BE ADDED]

Content, listings, reviews, Jobs, Brand Deal Campaigns or Courses that you believe violate our Terms of Use or applicable law

Suspected fraud, scams, fake listings, fake profiles, or fake reviews

Concerns about how your personal data has been collected, used, or shared

A decision by VOCOOS to suspend, restrict, or remove your account or Content that you wish to dispute

Harassment, abuse, or unsafe conduct by another User

Any other complaint regarding the Platform or these policies

You may raise a grievance by: (a) using the "Report" function available on the relevant Job, profile, Brand, Course, review, content item, or message; or (b) writing to the Grievance Officer at the email address above, providing your name, contact details, account/profile link where relevant, a description of the issue, and any supporting evidence (screenshots, links, dates).

We will acknowledge receipt of your grievance within a reasonable period, and in any event within the timelines prescribed under applicable Indian law where such timelines apply. We will investigate the grievance and aim to provide a substantive response or resolution within the timelines required by applicable law, or otherwise within a reasonable period given the nature and complexity of the complaint.

VOCOOS should confirm the exact statutory acknowledgement/resolution timelines applicable to it (e.g., under the IT Rules, 2021 and the DPDP framework) with counsel, and state the specific number of days here rather than "a reasonable period", once confirmed.

Depending on the nature of the complaint, VOCOOS may: request further information from you or the User(s) concerned; temporarily restrict the relevant Content, listing or account pending investigation; consult internal moderation and safety teams; and, where the matter involves suspected illegal activity, preserve relevant evidence and cooperate with law enforcement as legally required. We will keep you reasonably informed of the status of your grievance.

Depending on our findings, an outcome may include: no action (where we find no violation); a warning to the relevant User; removal or restriction of Content or a listing; suspension or termination of an account; a correction or update to data we hold about you; or referral to law enforcement or a regulator where appropriate. We will communicate the outcome of your grievance to you, to the extent we are able to do so consistently with the privacy of other Users and applicable law.

If you are not satisfied with the resolution of your grievance, you may request escalation by replying to the Grievance Officer's response. Where applicable law provides for further escalation (for example, to the Data Protection Board of India for privacy-related grievances, or to any grievance appellate mechanism prescribed under the IT Rules, 2021), we will inform you of that route.

Grievances raised in bad faith, or which are repetitive, abusive, or intended to harass another User, may be closed without further action. This does not affect your right to raise a genuine grievance.

We may update this Policy from time to time. Material changes will be notified by posting the revised Policy on the Platform with an updated "Last Updated" date.

A Course listing is a Third-Party Course, created and delivered by an independent Course Provider, unless VOCOOS expressly labels it a VOCOOS Course. For Third-Party Courses, the Course Provider — not VOCOOS — is responsible for the Course's content, delivery, quality, and outcomes.

Accurately describe the Course content, format, duration, prerequisites, and any credential or certificate offered

Hold, or have permission to use, all rights in the Course materials (video, text, images, templates, music)

Not claim an accreditation, recognition, or certification status that has not actually been obtained

Not represent or imply a guaranteed employment, income, placement, or business outcome from completing the Course

Disclose, before purchase, your own refund, cancellation, access-period, exam/assignment, and instructor-replacement policies for the Course

Deliver the Course substantially as advertised, and notify enrolled Course Buyers promptly of any material change (e.g., instructor replacement, syllabus change, cancellation)

Before purchasing, review the Course Provider's own refund, cancellation, and access-period policy displayed on the Course listing — this, not VOCOOS's Subscription refund rule, governs your payment to the Course Provider for a Third-Party Course, since VOCOOS does not process or hold that payment under the current subscription model. You are responsible for complying with the access, sharing, and content-protection rules below.

The Course access period and any device limits are as stated on the Course listing

You must not share your account or login credentials to access a Course

You must not record, screen-capture, download (beyond any download expressly permitted by the Course Provider), copy, or redistribute Course content

Certificates of completion reflect the Course Provider's own completion criteria and do not, by themselves, constitute a VOCOOS or third-party accreditation unless the Course listing expressly states otherwise

VOCOOS does not guarantee a Course Provider's credentials, any accreditation or certification claim, Course quality, Course completion, or any employment, income, placement, or business outcome resulting from a Course.

If a Course is not delivered as advertised, or you believe a Course Provider has made a false or misleading claim, you may report it using the Platform's reporting tool or the Grievance & Complaint Policy. VOCOOS may investigate, request the Course Provider correct or remove the listing, or restrict the Course Provider's account, but VOCOOS is not responsible for refunding amounts paid directly to a Course Provider for a Third-Party Course.

In addition to the indemnity in the Master Terms of Use, a Course Provider agrees to indemnify the VOCOOS Parties against claims arising from Course content, claims made about the Course, and its compliance with applicable education, consumer-protection, and intellectual-property law.

Version 1.0 (Draft) — VOCOOS Terms of Use, Employer & Job-Posting Terms, Brand Deal Terms, Grievance & Complaint Policy, and Course Provider & Course Buyer Terms (Consolidated)